Customer Service

Shipping & Delivery

Your order will be dispatched as quickly as possible usually same or next working day. Deliveries are normally made to the UK within 72 hours you will receive an email confirmation confirming shipment. If you order does not arrive in 15 working days for UK orders, 20 for EU and 25 for rest of world after dispatch confirmation please contact us. We cannot do anything before these times as they are set by Royal Mail.

A signature may be required on some deliveries.

 All shipping / delivery charges are non-refundable.

Privacy & Security

You can browse our site(s) without disclosing any personal data to us. Any links to third party web sites are covered by the third parties privacy policies.

We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.

Cookies are placed/collected to monitor visits but not used to store personal data.

 We will collect and store information about you to allow us to firstly, process and fulfill any order requirements and secondly to provide you with the best possible service. We will collect and store any personal data that you may volunteer whist using our services, e.g. registration.

We will use the data for our own market research purposes.

The type of information that we will collect will include,

1   Your title and name

2   Known address

3   Contact telephones numbers

4   E-mail address

5   Order and Payment details

Individuals registering their details or entering the online competition(s) may do so on the understanding that they are aware of the intended purpose for the collection of data. They will be sent further information via email only and may opt out at any time or on entering.

Information about you will not be shared or transferred to any companies without your consent.

Our website contains links to third party websites operating their own terms and conditions and privacy policies. Myga Yoga is not responsible for the policies of any linked third party sites.

Returns & Replacements

Returns

You have a right to cancel your order for any item purchased through our website with or without reason, under the distance selling regulations for refund. This does not apply to any item personalised or made to your specification. To cancel any item, you can e-mail or write to us within fourteen working days of the day following delivery of your order being made, quoting your order number. You must take reasonable care of the item, retain all original packaging and must not use them. Items may be returned to our customer service department. Any costs incurred in returning the item are the responsibility of the customer. We will refund within 30 days of your cancellation. A full refund will be given for items returned to us within this period, items not returned will have the direct cost of retrieving the item(s) deducted from the refund value.

Damaged, Defective or Incorrect Goods

Damaged Goods: If you have taken delivery of a package and it or the contents have been damaged in transit, you must inform a member of Myga Yoga within 48 hours.

Faulty Goods: You have the right to return any faulty goods within 7 days.  Our Quality Inspection Department will inspect the product and if they deem it to be defective then you will be entitled to a full credit. However if they deem it to be non-defective you will not receive a credit nor a refund for the delivery charges. You may also be asked to provide photographic evidence and/or customer complaint details. 

Incorrect Goods: If you discover that we've sent you the incorrect goods, please contact our Customer Services Team on 01530 immediately and return the incorrect items. We will quickly replace them with the goods you ordered, subject to stock availability.

Payment & Pricing

We accept payment via Paypal, Visa, MasterCard, JCB, Switch, Solo, Maestro, Electron and Delta. 

Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.